Therapy Fix Clinic is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By agreeing to our Privacy Policy, you hereby give us consent to process your personal data as outlined within this policy.

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INFORMATION WE MAY COLLECT FROM YOU

During the booking process and /or your initial consultation, we may collect and process the following data about you:

Your full name, date of birth, address and contact details, so that we can confirm your identity and keep in touch with information regarding your appointment with us, or regarding the reason for your attendance within the clinic.

Details about your GP so that, with your explicit consent, we can contact your GP and share personal information about you, should a further referral or discharge report be required.

If a 3rd party is funding part or all of your treatment we will ask for the details and seek your explicit consent to share any information about your health or treatment that they require to enable them to process the funding.

If you contact us, we may keep a record of that correspondence together with your name, address, email address and phone number.

During the booking process we may ask you to complete a medical history or at your consultation we will take note of your past medical history, along with details regarding your current medical details.

We may maintain a paper record of your appointment dates, including the amount and type of payments made. We do not store card data or information regarding your banking details.

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WHAT WE DO WITH THE INFORMATION WE COLLECT

We use information held about you in the following ways:

• To improve our services and to ensure that our services are carried out in the most effective manner.

• To provide you with information and updates on services that you request from us or which we feel may interest you.

• To carry out our obligations arising from any contracts entered into between you and us.

• To notify you about changes to our service.

• We may also use your data to provide you with information about our services which may be of interest to you and we may contact you about these from time to time by email, post or telephone. It is your right to opt-in and out of these methods of communication as you wish

• We  may ask you how you heard about us, to give us a better understanding of how our patients hear about us, which we may use to assist with marketing and advertising planning.

• Your medical details are used to help formulate and determine the treatment that is given by the practitioner. 

• If necessary, we may use your details to liaise with other professional services in order to gather information or to be able to refer you to other services that are deemed to be in your best interest. We would discuss with you the details surrounding this and will ask for your explicit consent to do so if this were to occur.

• If you consent to receiving email contact for marketing purposes, we will input your information into our marketing platform (currently MailChimp) and may, from time to time, send you offers and information surrounding our services.

Your personal data will not be transferred to a country outside of the UK without your explicit consent.

If you do not want us to use your data in this way please send an email with your request to info@therapyfixclinic.co.uk

If you enter details into forms on our website, we will:

From time to time send out emails containing links to free information resources, information on services or offers within the clinic or information that we deem might be beneficial to you.

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DATA SECURITY

We take appropriate measures to protect your personal information from unauthorised access,

disclosure, alteration, or destruction. While we strive to safeguard your data, please note that no

method of data transmission over the internet or electronic storage is entirely secure. Therefore, we

cannot guarantee absolute security.

 

We will retain your medical records for 8 years after discharge, or your last attendance with us. We will delete your personal data from our database, unless you have asked us to retain your contact information for marketing purposes. After this time, records will be securely disposed of.

All personal information you provide to us is stored securely on our database and on our computer document files. Your name and email, along with your marketing preferences, may also be stored on our marketing database (currently MailChimp).

We use password protection to prevent unpermitted access to all personal data files.

Your name and number will be kept in our electronic diary for 8 years, at which point deletion of appointment records beyond this will be deleted.

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YOUR RIGHTS

You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise your rights or have any concerns about how we handle your information, please contact us using the details provided below

 

CARD PAYMENTS

We use the SumUP device to take card payments. Please see the link, below, for more information regarding the data this collects.

https://www.sumup.com/en-gb/general-privacy-policy/

 

CHANGES TO OUR PRIVACY POLICY

This policy was last updated on the 14 /O8/”023 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@therapyfixclinic.co.uk