Thank you to everyone who completed our recent survey about their experience at Therapy Fix Clinic. Your feedback is invaluable in helping us provide the best possible care to our clients.
We were delighted to see that most of our clients found the appointment times extremely convenient, and we appreciate your positive feedback on the ease of finding our clinic. One or two people found it difficult to find us the first time – we do put directions in appointment confirmation but will make sure we draw this to the attention of new clients in future. Your compliments on our facilities are also encouraging, and we are committed to maintaining a fresh and well-equipped environment.
It's especially heartening to learn that our therapists have been effective in explaining treatment plans and follow-up care in an easy-to-understand manner. If at any time you are not clear about what we have said, please do not hesitate to ask for further explanation or a call back. We always strive to ensure that your experience at Therapy Fix Clinic benefits you and want to explain your treatment and any follow up as clearly as possible.
Regarding additional therapies, we've noted the suggestion for hot stone massages and will certainly explore the possibility of adding this service in the future. We value your input in helping us expand our offerings to better meet your needs.
Your opinions on the value for money of your treatment are essential to us. We're pleased to see that the majority rate it as excellent or above average. If you have specific ideas on what we could offer to represent good value for you, please feel free to share them with us.
Lastly, we have noted your feedback about difficulties in reaching us by phone, and we have improved our communications to ensure clients can always reach us by phone.
Once again, thank you for your valuable feedback. We're committed to continuous improvement, and your insights help us enhance our services. We look forward to seeing you again at Therapy Fix Clinic, and we'd greatly appreciate it if you could take a moment to leave a Google review to share your experience with others. Your reviews help others discover the care we provide and aid us in further refining our services to exceed your expectations.